How to Cancel LiveJasmin, Delete Your Account or Ask for a Refund
Most people searching for how to cancel LiveJasmin are looking for a subscription that does not exist. Here is what can actually keep charging you, and how to stop each one.
Is there anything to cancel?
LiveJasmin has no site membership. You buy credits when you want them, and nothing renews on its own, with one exception: fan clubs. If you have a charge every month, it is almost certainly a fan club for a performer.
How to cancel a fan club
Fan clubs are monthly memberships for a single performer, at tiers from about $9.99 to $149.99 a month. They renew every 30 days until you cancel.
- Log in and open your account or profile settings.
- Find your memberships or fan clubs.
- Cancel each one you no longer want. You normally keep access until the end of the period you have paid for.
If you cannot find the option, LiveJasmin's support chat inside your account can cancel it for you.
How to delete your LiveJasmin account
Account deletion goes through customer support rather than a single button:
- Log in and open the support chat from your account. A support agent can send you a deletion link.
- Or email LiveJasmin support at help@livejasmin.com from the address on your account and ask for deletion.
Before you delete, spend or write off any credits left on the account. Deleting it normally means losing them.
Can you get a refund from LiveJasmin?
Refund requests are handled by LiveJasmin's support team and reviewed case by case. Credits you have already spent on shows are very unlikely to come back. Your best chance is a quick request about a purchase you did not use, or a technical problem such as a show that failed.
Contact support first and keep the details: date, amount and what went wrong. A refund through the merchant is faster and cleaner than any other route.
If you do not recognize a charge
A charge from JWS Bill or jwsbill.com is LiveJasmin. If you did not make it:
- Check whether someone else in your household used your card.
- Look at the purchase history in your LiveJasmin account, if you have one.
- If the charge is not yours, contact your card issuer. The CFPB explains how to dispute a credit card charge.
Keep in mind that a chargeback on purchases you did make usually gets your LiveJasmin account closed. Our JWS Bill guide explains the descriptor in more detail.
Fan clubs and your purchase history are in your account settings.
Log in to LiveJasminKeep spending under control
If you want to keep using the site without surprises, buy one credit pack at a time, avoid fan clubs you will not use, and check your statement for JWS Bill once a month. Our price guide shows what each pack buys you, and the safety review covers the rest. For general advice on keeping your accounts secure, CISA's guidance on multi-factor authentication is a good place to start.
Cancel and refund FAQ
How do I cancel my LiveJasmin subscription?
LiveJasmin has no site subscription. If you are charged monthly, it is a fan club; cancel it in your account settings or through the support chat.
How do I delete my LiveJasmin account?
Ask through the support chat in your account, or email help@livejasmin.com from your account's address.
Does LiveJasmin give refunds?
Requests go through support and are reviewed case by case. Credits already spent on shows are rarely refunded.
What happens to my credits if I delete my account?
You will normally lose them, so use them up first.